Analyze 100% of recorded customer conversations to get a full picture of customer response.

We track satisfaction and discussion topic trends across and within customer interactions.

Pinpoint dissatisfied customers based on their sentiment and the topics of discussion and give instant feedback.

Enable proactive problem resolution by identifying dissatisfied customer interactions in near real time.

Our Smart Messaging Platform allows enterprises to build loyal customer relationships through scalable 1:1 interactions. It’s built for:

Business process automation with chatbots and Artificial Intelligence

Transactions over messaging

Marketing, promotions, and outbound content distribution

Security, compliance, and privacy

API Plug-Ins and Integrations

HIRING CULTURE

Expivia has a unique Hiring Culture. We only hire Employees that have a “sunshine attitude and an entrepreneurial mindset” meaning great attitude and exhibit great effort.

UNIQUE TRAINING

Unique training and onboarding procedures.

TRAINEE PROGRAMS

6-month management trainee programs for all supervisor

ADVANCED QUALITY ASSURANCE

Speech recognition implemented in all our QA. We can “listen” for key words and phrases in all calls.